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| Rantings and Ravings of a Baby Boomer | ||||||
| We are a consumer driven economy. You know what that means? It means that in contrast to the past when it was a virtue to save - a penny saved is a penny earned - a couple of decades ago economic growth began to depend on the consumer spending more and more. At first it was based upon spending more and more of our INCOME until savings rates dropped to zero. And then it progressed to spending MORE than our income to drive the economy at the cost of a negative savings rate, i.e. consumer debt. If you've got it - spend it. If you don't - borrow it and spend it. Ultimately, bad lending practices devised to get more people to take on more debt led to the house of cards crashing down. So, what does our government do to fix this problem of consumers spending more than they earn? They borrow money from the Chinese to put into the hands of consumers and tell them to spend it to "stimulate the economy". What is wrong with this picture? Does this drive anybody else out there as nuts as it does me? . . . <more> | ||||||
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| How To Be Nice To Nasty Customers . Here is a sample - "Bill completed his soliloquy of how we had disappointed and failed and then turned to me. I started by saying 'I apologize on behalf . . .' but was abruptly interrupted by Bill with his voice booming 'BEING SORRY ISN'T GOOD ENOUGH *&^%$#@'. After an almost imperceptible nod by Bill his team started piling on with voices raised conveying indignation's and invectives that questioned my company's integrity, our ability to execute, and I believe my mother's choice of footwear . . ." | ||||||
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